Anime Avatar Maker — Support & Contact

1. Frequently Asked Questions

Generation fails or keeps spinning

Usually a network or server-side hiccup. Check your connection and retry; if it keeps failing, email us with a screenshot and we'll investigate.

A credit was consumed but no image appeared

Please include the time it happened and the feature you used in your email. After review we will compensate credits or issue a refund as appropriate.

How do I get a refund?

See Section 4.3 of the Terms. Where the request qualifies, we help return the money to your Apple account balance.

How do I cancel the auto-renewing membership?

Cancel in Settings → Apple ID → Subscriptions on your device. Your current period stays active until it ends, after which no further charges are made.

Where are my photos uploaded, and are they made public?

See Sections 2, 4 and 5 of the Privacy Policy. In short: a photo is used only for the one generation you trigger, users in mainland China are served by in-country nodes (data stays in China), we keep no copies on our servers, and there is no social feed.

Can I delete my data?

Yes. Your history and results live on your device — delete them in the app or uninstall. Contact us by email if you would like help confirming deletion.

2. Contact Us

In-app: Me → Support & Terms → Contact Us

Email:

Please include: the feature you used, when it happened, your device model and OS version, and a screenshot if possible. We respond within 7 business days of receiving and verifying your request. For purchase-related issues, please do not include payment card numbers or other sensitive payment details.

3. Complaints and Reports

If you believe we have infringed your rights, or you wish to report abusive content generated in the app, email support@orzjun.com with “Report” or “Complaint” in the subject line. We handle and respond within 7 business days; reports of illegal content are forwarded to the relevant authorities.